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Customer Service Agent

Reliable & Cost Efficient Recruitment Agency Based On Los Angeles

Remote

Customer Service Agent

Anywhere, USA

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Job Description

Become a Customer Service Agent for one of the most popular gaming company around! Our client is seeking remote agents to help with their busy phone lines and email chats!

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.

Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.